Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed with ANDRICOS.
ANDRICOS is an online store using selected third-party fulfilment partners, supplier warehouses, and delivery carriers. This allows us to offer a wider range of field, outdoor, technical, recording, survey-related, and smart-utility products during our launch phase.
Processing Time
Orders are typically processed within 1–3 business days.
Processing time means the time required to confirm your order, prepare the item, and arrange dispatch. Processing times do not include weekends, UK public holidays, or carrier delivery time.
Some specialist, high-value, or supplier-fulfilled products may require additional processing time before dispatch. If there is a significant issue with processing your order, we will contact you using the details provided at checkout.
Estimated Delivery Times
Most orders arrive within 7–15 business days after dispatch.
Some specialist, high-value, international, or supplier-fulfilled products may take longer, usually around 10–20 business days after dispatch.
Delivery times are estimates only. Actual delivery times may vary depending on the item ordered, supplier location, destination, carrier handling, customs processing, public holidays, and circumstances outside our control.
Where no longer delivery period has been agreed with you, we aim to deliver goods within 30 days of your order being accepted. If your order cannot be delivered within the agreed timeframe, or within 30 days where no longer timeframe was agreed, contact us at support@andricos.com so we can review the issue and advise you on the available options.
Tracking Information
Tracking information will be provided once your order has shipped, where tracking is available.
Tracking updates may take several days to appear after dispatch, especially for orders fulfilled by international supplier warehouses or cross-border carriers.
If your tracking information has not updated for several days, contact us at support@andricos.com and we will review the order status where possible.
Multiple Parcels
Items in the same order may arrive separately.
This can happen when products are fulfilled by different suppliers, warehouses, or carriers. If your order is split into multiple parcels, you may receive more than one tracking number.
Shipping Destinations
We currently ship to selected destinations. Available shipping options and rates will be shown at checkout.
If your country or region is not available at checkout, we may not currently ship to your location.
Some products may not be available for delivery to certain destinations due to supplier limits, carrier restrictions, customs rules, battery restrictions, product type, or local regulations.
Shipping Costs
Shipping costs, where applicable, will be shown at checkout before you complete your order.
Shipping costs may vary depending on the product, destination, parcel size, parcel weight, delivery method, and fulfilment location.
Customs, Import Duties, Taxes and Local Charges
For some international orders, customs duties, import taxes, handling fees, or other local charges may apply.
These charges are set by the relevant authorities and are the responsibility of the customer unless clearly stated otherwise at checkout.
Customers are responsible for checking whether any import restrictions, duties, taxes, or local requirements apply before ordering.
ANDRICOS is not responsible for delays caused by customs checks, import processing, unpaid customs charges, or local delivery restrictions.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order is delayed, returned, lost, or undeliverable because incorrect or incomplete delivery details were provided, we may not be able to issue a full refund.
If you notice an error in your delivery details, contact us as soon as possible at support@andricos.com. We cannot guarantee that delivery details can be changed once an order has entered processing or dispatch.
Failed Delivery Attempts and Uncollected Parcels
If a delivery attempt fails, or if a parcel is held for collection, it is the customer’s responsibility to follow the carrier’s instructions and collect or rearrange delivery within the required timeframe.
If a parcel is returned because it was not collected, refused, or could not be delivered due to incorrect information, additional shipping costs may apply before the order can be resent.
Lost, Delayed, or Missing Orders
If your order has not arrived within the estimated delivery window, contact us at support@andricos.com with your order number.
We will review the tracking information and supplier status and will work to assist you where reasonably possible.
If an order is confirmed as lost, we will review the circumstances and provide an appropriate resolution, which may include a replacement, refund, or further investigation with the carrier or fulfilment partner.
Damaged Parcels
If your parcel arrives damaged, please keep the item and packaging and contact us as soon as possible.
Include:
-
Your order number
-
Photos of the packaging
-
Photos of the damaged item
-
A short description of the issue
This helps us assess the issue and resolve it more efficiently.
Contact
For shipping questions, delayed orders, tracking issues, or delivery problems, contact: