My Account
How do I create an account?
You can create an account by selecting the account icon on our website and entering your email address and details. Creating an account allows you to view your orders, manage your delivery details, and track your purchases more easily.
How do I edit my account information?
Log in to your account and open your account details section. From there, you can update your name, email address, delivery address, and other saved information. If you need help changing something, contact our support team and we will assist you.
I forgot my password.
Select “Forgot password?” on the login page and follow the instructions sent to your email address. If you do not receive the email within a few minutes, check your spam or junk folder before contacting us.
Shipping
How long does shipping take?
Most orders are processed within 1–5 business days. UK delivery usually takes around 7–20 business days after processing, depending on the product, supplier, and courier route.
Some specialist products may take longer because they are fulfilled through international supply partners. If your order contains multiple items, they may arrive in separate parcels.
Do you offer international shipping?
At launch, our main focus is UK delivery. Selected products may be available for international shipping depending on supplier availability and courier coverage.
If international shipping is available for your order, it will be shown at checkout. Delivery times and costs may vary by country.
How much does shipping cost?
Shipping costs are calculated at checkout based on the product, destination, and fulfilment route. Where possible, we aim to keep shipping costs clear and competitive.
Some products may include free shipping, while larger or specialist items may have an additional delivery charge.
Can I track my order?
Yes. Once your order has been processed and dispatched, you will receive tracking details by email where tracking is available.
Please note that tracking can sometimes take a few days to update, especially when an item is being handed between international and UK courier networks.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number, a clear description of the issue, and photos of the damaged item and packaging.
This helps us assess the issue quickly and arrange the appropriate solution, which may include a replacement, refund, or further investigation with the supplier or courier.
What is the return policy?
You may request a return within 14 days of receiving your order. Items should be unused, in their original condition, and returned with any original packaging where possible.
For change-of-mind returns, customers are usually responsible for return postage unless otherwise stated. If an item is faulty, damaged, or not as described, we will review the case and provide the appropriate remedy.
Returns & Refunds
Can I return an item if I change my mind?
Yes. If you change your mind, you may request a return within 14 days of receiving your order.
The item must be unused, in its original condition, and returned with any original packaging and accessories where possible. Some items may not be suitable for return once used, opened, altered, or damaged by the customer.
How long do I have to request a return?
You have 14 days from the day you receive your order to request a return.
To start a return, contact our support team with your order number and the reason for return. We will then provide the next steps.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund as soon as possible. Refunds are normally issued to your original payment method.
Please allow time for your bank, card provider, or payment provider to process the refund after it has been issued.
What should I do if my item arrives faulty or damaged?
Contact us as soon as possible with your order number, photos, and a description of the fault or damage.
If the item is confirmed to be faulty, damaged, or not as described, we will work to resolve the issue through a replacement, refund, or other suitable remedy. Please do not dispose of the item or packaging until we have reviewed the case.
Orders & Payments
What payment methods do you accept?
We accept the payment methods shown at checkout. These may include major debit and credit cards, Shop Pay, and other secure payment options depending on availability.
All payments are processed securely through our checkout provider.
Can I cancel or change my order after placing it?
Please contact us as soon as possible if you need to cancel or change your order.
If the order has not yet been processed or dispatched, we will do our best to make the change. Once an order has been processed by the supplier or dispatched, we may not be able to cancel or amend it.
Will I receive an order confirmation?
Yes. After placing your order, you should receive an order confirmation email with your order details.
If you do not receive it, please check your spam or junk folder. If it is still missing, contact us with the email address used at checkout.
Can I get an invoice or receipt?
Yes. Your order confirmation acts as a receipt. If you need a formal invoice, contact us with your order number and billing details, and we will assist where possible.
Warranty & Support
Do your products come with a warranty?
Warranty coverage depends on the product and supplier. Where a product includes a specific manufacturer or supplier warranty, this will be stated on the product page where available.
All products are also covered by your standard consumer rights if they are faulty, not as described, or not fit for purpose.
What should I do if my item is faulty?
Contact us with your order number, a description of the issue, and clear photos or videos showing the fault.
We will assess the issue and advise the next steps. Depending on the situation, this may include troubleshooting, replacement, refund, or supplier review.
How do I contact customer support?
You can contact us through the contact form on our website or by emailing us at support@andricos.com.
Please include your order number where relevant so we can deal with your request more efficiently.
Can you help me choose the right equipment?
Yes. ANDRICOS focuses on field technology, site recording, civic science, and practical exploration equipment.
If you are unsure which product is right for your use case, contact us with details of what you need it for, your budget, and your preferred features. We will help you choose the most suitable option from our current range.