Terms of Service

Overview

This website is operated under the trade name ANDRICOS. Throughout the site, the terms “we”, “us”, and “our” refer to ANDRICOS.

ANDRICOS operates this online store and website, including all related product information, content, features, tools, and services, in order to provide customers with a curated ecommerce experience.

By visiting our website, browsing our store, placing an order, or using our services, you agree to be bound by these Terms of Service, together with our Return & Refund Policy, Shipping Policy, and Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase from our store.

These Terms do not affect your statutory rights.

Section 1 — Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, region, or place of residence, or that you have permission from a parent or legal guardian.

You must not use our website, products, or services for any unlawful, unsafe, fraudulent, abusive, or unauthorised purpose.

You must not attempt to interfere with the operation, security, availability, or functionality of the website.

Section 2 — Our Products

ANDRICOS sells field, outdoor, technical, recording, survey-related, smart-utility, and associated products through an online commerce model.

Some products may be sourced, stored, or fulfilled through selected third-party suppliers, fulfilment partners, or international warehouses. This means that product packaging, dispatch location, tracking information, delivery times, and return locations may vary depending on the item ordered.

We aim to describe and present our products accurately. However, product colours, packaging, dimensions, labels, accessories, materials, or appearance may vary slightly due to screen settings, supplier updates, product batches, manufacturing changes, or photography differences.

Product descriptions, prices, availability, images, and specifications may be updated or changed at any time.

We reserve the right to discontinue, update, limit, or remove any product from the store at any time.

Section 3 — Product Suitability and Customer Responsibility

Customers are responsible for checking that a product is suitable for their intended use before purchasing.

For specialist products, including but not limited to drones, survey equipment, GNSS/RTK tools, electronic devices, lighting, batteries, measuring tools, and field equipment, customers are responsible for checking:

• Product compatibility

• Safe operation

• Local laws and regulations

• Any licensing, registration, or training requirements

• Manufacturer or supplier instructions

• Suitability for the intended environment or task

Nothing on our website should be treated as professional, technical, legal, surveying, aviation, safety, medical, or regulatory advice.

Section 4 — Orders

When you place an order, you are making an offer to purchase the selected product or products.

An order is accepted only once it has been confirmed and processed by us.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

• Product information was incorrect

• Pricing was incorrect

• Stock was unavailable

• Payment failed or appeared suspicious

• Delivery details were incomplete or incorrect

• The order appeared fraudulent, abusive, or unsuitable for fulfilment

• A product cannot be supplied by the relevant fulfilment partner or supplier

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

Please review your order carefully before submitting it. Once an order has entered processing or fulfilment, we may not always be able to cancel or amend it before dispatch.

Section 5 — Prices and Payment

Prices are shown in GBP unless otherwise stated.

Prices, discounts, promotions, and availability may change without notice.

The price charged for a product will be the price shown at checkout when your order is placed.

Unless stated otherwise at checkout, prices do not include customs duties, import taxes, local handling fees, or other charges that may apply to international deliveries.

Payment must be authorised before an order is processed.

You agree to provide accurate and complete payment, billing, contact, and shipping information.

Section 6 — Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

Orders are typically processed within the timeframe stated in our Shipping Policy or on the relevant product page.

Some products may be dispatched from third-party suppliers, fulfilment partners, or international warehouses. As a result, items in the same order may arrive separately and may have separate tracking numbers.

We are not responsible for delays caused by carriers, customs checks, supplier processing, public holidays, incorrect delivery details, failed delivery attempts, or events outside our reasonable control.

If a parcel is delayed, lost, returned, or marked as delivered but not received, contact us at support@andricos.com so we can review the issue and assist where reasonably possible.

Section 7 — Customs, Import Duties and Local Charges

For some international orders, customs duties, import taxes, handling fees, or other local charges may apply.

These charges are set by the relevant authorities and are the customer’s responsibility unless clearly stated otherwise at checkout.

Customers are responsible for complying with any import rules or restrictions that apply in their destination country.

Section 8 — Returns, Cancellations and Refunds

Returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy.

Nothing in these Terms limits or removes your statutory consumer rights.

For eligible online purchases delivered in the United Kingdom, European Union, or EEA, customers may have the right to cancel an order within 14 days after receiving the goods, without giving a reason.

For faulty, damaged, incorrect, or not-as-described goods, customers may have additional rights under applicable consumer law.

Section 9 — Accuracy of Information

We aim to keep website information accurate and up to date. However, errors may occasionally occur, including errors in product descriptions, images, specifications, pricing, stock availability, promotions, shipping charges, or delivery estimates.

We reserve the right to correct errors, update information, cancel orders, or refuse orders where information was inaccurate or incomplete.

If an order is cancelled due to an error after payment has been taken, we will refund the amount paid to the original payment method.

Section 10 — Intellectual Property

All website content, branding, graphics, logos, images, text, layouts, design elements, and written materials displayed on ANDRICOS are owned by ANDRICOS or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, or use any website content for commercial purposes without prior written permission.

All third-party trademarks, product names, manufacturer names, brand names, and logos remain the property of their respective owners. Any third-party names or references are used only for identification, compatibility, or descriptive purposes.

Section 11 — Third-Party Services and Tools

Our store may use third-party services, platforms, apps, payment processors, fulfilment partners, suppliers, analytics providers, logistics providers, and customer-support tools.

These third-party services help us operate the store, process payments, fulfil orders, deliver products, improve the website, and provide customer support.

We are not responsible for third-party websites, tools, apps, services, or platforms outside our reasonable control.

Section 12 — Reviews, Feedback and User Content

If you submit reviews, comments, photos, feedback, suggestions, or other content to us or through our website, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

By submitting such content, you grant ANDRICOS permission to use, display, reproduce, edit, and publish that content for store operation, marketing, customer service, and promotional purposes.

We may remove or refuse to publish content that we consider misleading, unlawful, abusive, offensive, irrelevant, or otherwise inappropriate.

Section 13 — Prohibited Uses

You must not use our website, products, or services:

• For unlawful or fraudulent purposes

• To violate any law, regulation, or third-party right

• To submit false or misleading information

• To interfere with website security or functionality

• To upload malware, viruses, or harmful code

• To scrape, copy, extract, or misuse website content

• To harass, abuse, threaten, or harm others

• To place fraudulent, abusive, or bad-faith orders

• To impersonate another person or organisation

• To misuse discounts, promotions, chargebacks, or customer-support processes

We reserve the right to restrict, suspend, or terminate access to our website or services where misuse is suspected.

Section 14 — Account and Checkout Information

If you create an account or provide information at checkout, you are responsible for ensuring that the information is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of any account login details.

We are not responsible for failed delivery, order issues, or delays caused by inaccurate customer information.

Section 15 — Limitation of Liability

To the fullest extent permitted by law, ANDRICOS will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website, products, or services.

This includes, but is not limited to, loss of profit, loss of data, loss of opportunity, business interruption, or replacement costs.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.

Section 16 — Disclaimer

The website and products are provided for general ecommerce, consumer, outdoor, field, technical, or utility purposes as described on the relevant product pages.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We do not guarantee that every product will meet every customer expectation, unless required by applicable consumer law.

Customers are responsible for using products safely, lawfully, and in accordance with any applicable instructions, warnings, regulations, or manufacturer guidance.

Section 17 — Indemnity

You agree to be responsible for losses, claims, damages, costs, or expenses caused by your unlawful use of the website, breach of these Terms, misuse of products, infringement of third-party rights, or fraudulent activity.

This section applies only to the extent permitted by applicable law and does not limit your statutory consumer rights.

Section 18 — Termination or Restriction of Access

We may restrict, suspend, or terminate access to our website or services where we reasonably believe there has been misuse, fraud, abuse, unlawful activity, or breach of these Terms.

Any obligations or rights that should reasonably continue after termination will remain in effect.

Section 19 — Changes to These Terms

We may update these Terms from time to time.

The version published on our website will apply at the time you use the website or place an order.

Your continued use of the website after changes are published means you accept the updated Terms.

Section 20 — Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws of the country or region where you live.

Section 21 — Contact Information

Questions about these Terms should be sent to:

ANDRICOS  
Email: support@andricos.com  
Business correspondence address: 182-184 High Street North, Office 18598, London E6 2JA, United Kingdom